33 bet's Privacy Policy

This Privacy Policy ("Policy") applies to every member who uses the 33 bet platform. By registering on 33 bet or using our services, you are considered to have accepted the terms of this Policy. To understand the general rules of using our services, please read our Terms and Conditions, which cover all aspects of using the platform in detail.

We commit that your personal information will not be sold, rented, or transferred to any third party for purposes other than those stated in this Policy. If any changes are made to this Policy, we will notify you through a notice on the platform.

1 Types of Information We Collect

33 bet collects information from you in two ways — what you provide directly, and what is automatically generated while you use the platform.

1.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment information required for financial transactions (such as bKash, Nagad, Rocket, Upay, or bank account numbers)
• Information you share when contacting customer support or raising a complaint

1.2 Automatically Collected Information

When you access the 33 bet platform, our system automatically records certain information:

• IP address and browser version
• Device type and operating system
• Time spent on the platform and details of pages visited
• Information obtained from cookies and session tokens
• Transaction history and logs related to betting activity

2 Purpose of Using Information

Collected information is used only for specific and lawful purposes. The table below clearly shows what each type of information is used for:

3 Cookies and Tracking Technologies

The 33 bet platform uses cookies, local storage, and similar technologies. These technologies keep your browser session active, remember your preferences, and ensure the speed and reliability of the platform.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functions. Without these, the platform will not work properly.
• Functional Cookies: Used to remember your language preferences and interface settings.
• Analytics Cookies: Collect information to monitor and improve platform usage — completely anonymously.

3.2 Cookie Controls

Cookies can be disabled from your browser settings. However, please note that disabling essential cookies will prevent you from logging into your 33 bet account and may affect payment functions.

4 Data Security Measures

33 bet has implemented industry-standard technical and organisational measures to protect your information. Every connection is secured through SSL encryption, which encrypts all data transmitted between your browser and our servers.

4.1 Technical Security

• All data transfers secured with SSL/TLS encryption
• Payment information stored in masked form — full details are never visible in plain text
• Regular system checks for security vulnerabilities
• Automatic alerts for suspicious login attempts
• Two-factor verification (OTP) system

4.2 Organisational Security

• Only authorised staff may access the information they need
• All staff are bound by contract and trained in data confidentiality
• Every data access activity is recorded in audit logs

5 Sharing Information with Third Parties

33 bet does not sell your information. However, limited information may be shared with trusted third parties to operate specific services.

5.1 Authorised Third Parties

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity Verification Services: Necessary information is used to confirm identity during the KYC process.
• Technology Service Providers: Information required for hosting, cybersecurity, and analytics services.
• Legal Obligations: When complying with valid orders from courts or government authorities.

Each third party is contractually bound to follow our privacy standards and may use information only for the specified purpose.

6 Data Retention Period

33 bet retains your information for as long as your account remains active. After an account is closed or becomes inactive, certain information is kept for a defined period for the following reasons:

• Financial transaction records — minimum 5 years from the date of account closure
• Identity verification documents — for the period required to meet legal obligations
• Dispute resolution records — minimum 2 years from the date of final resolution

After the defined period, information is securely deleted or anonymised by removing identifying details.

7 Your Rights

As a member of 33 bet, you have the following rights over your own information:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can correct inaccurate or outdated information.
• Right to Deletion: Under certain conditions, you may request deletion of your account and information — however, due to legal obligations, some information may not be fully deleted.
• Right to Object: You can opt out of marketing communications.
• Right to Data Portability: You can request your account information in a readable format.

To exercise these rights, see the contact section below. All requests will be processed within 30 working days.

For guidance on using the platform responsibly, visit our Responsible Gaming page, which covers setting personal limits, self-exclusion, and various support services.

8 Protection of Minors' Information

33 bet clearly states that this platform is not for anyone under the age of 21. We do not knowingly collect information from any minor.

An age verification process is carried out during registration. If a person opens an account using false information and it is later proved that they were under 21, the account will be closed and their information will be deleted.

9 External Links and Third-Party Platforms

The 33 bet platform may in some cases include links to third-party services, such as payment gateways or game providers. These external services have their own privacy policies and your information on those platforms will be governed by their respective policies. 33 bet is not responsible for the privacy practices of third parties.

To learn more about us and understand the platform, read our About Us page.

10 Policy Changes and Updates

33 bet may update this Privacy Policy from time to time. We will post a notice on the platform before any changes take effect. For significant changes, you will be notified directly at your registered email address or mobile number.

Continuing to use the platform after an update means you have accepted the revised policy. Therefore, visit this page regularly to stay informed about policy updates.

11 Contact

If you have any questions about this Privacy Policy, wish to request correction or deletion of information, or want to raise a concern, please contact us.

Our customer service team is available seven days a week, twenty-four hours a day, and ready to assist in Bengali and English via live chat and email.

For general questions, visit our FAQ section, where answers to common questions about accounts, payments, and bonuses are provided in plain language.

This Privacy Policy was last updated in January 2025. The previous version is available on request through customer support.